So, how do we deliver on this belief and why should you choose Mattress Online?

It all starts with our commitment to work closely with the UK's most trusted mattress and bed brands, giving you the quality you deserve for an investment that is to last for years to come. 

After 20 years of experience selling mattresses online, we know a thing or two about what you need. This is why we created the Comfort Lab process where we test out every mattress we list on our website to make sure it lives up to your expectations. It turns out we reject more mattresses than we list!

When considering a product, you get to read real customer reviews so you know what the product is like from people who sleep on it every night - all managed by our impartial review partner Feefo.

Feefo, established in 2010, is an independent review platform. It offers Mattress Online customers a space to provide feedback on the products they've purchased and only sends review invitations to verified customers. In these review invitations, you are provided with a simple system for scoring and reviewing your purchase. To learn more about our independent reviews, please read this page.

But we know that choosing a bed or mattress can be difficult. That is why you can always contact our friendly and knowledgeable team who can guide you. And with our growing number of stores, you can come and see us in person to try out the product.

Convenience is one of our top priorities. You can pick the day that your new bed or mattress is delivered so that you can work it around your schedule. 

We've also built up great relationships with our delivery partners to give you the best possible service.

For deliveries local to Yorkshire, our dedicated Mattress Online delivery team will deliver your order straight to your door.

For deliveries across England, Wales, Scotland and Northern Ireland, we used the services of AIT Home Delivery (formerly Panther Logistics), DPD and APC Overnight. We have been working with these couriers for years and believe that they share our values and commitment to excellent customer satisfaction. For more information on our delivery partners and processes, please read our delivery page.

We know how difficult disposing of your old mattress can be. This is why we've worked with our recycling partners, MATT-LESS LTD and SSSl Ltd, to give you the easiest option to have your old mattress swapped out with your new one in a single delivery, all while ensuring your old mattress doesn't go to landfill.

All we ask is that the mattress you are recycling is the same size or smaller than the mattress you have purchased due to the allocated space in our delivery vans. Our recycling service only costs £35 and is completely hassle-free! For more information on our recycling service, please read this page.

And of course, the only thing that matters is whether you love your new mattress or not. This is why we're proud to offer a 60-night mattress trial on all of our mattresses. If you don't like it, we'll swap it. We're thrilled to say that only a fraction of customers find they don't like their new mattress and want to swap it.

Your Comfort Trial begins upon your mattress delivery and you can request an exchange after 30 nights. This period allows you to adjust to the new feel of your mattress. Throughout the Trial, we require you to use a mattress protector for hygienic reasons and to keep the mattress safe. Exchanges are for mattresses of the same size and must be ordered from Mattress Online.

If your replacement mattress costs more than the original, we will ask you to pay the difference. If the mattress you have chosen is priced lower than the mattress you purchased, we cannot refund the difference. However, if the replacement mattress you’ve chosen is similar in cost to your original purchased mattress but slightly cheaper - up to £100 cheaper - we will give you the difference in credit to spend on the site.

Please read our 60-Night Comfort Trial terms and conditions for further information.

At the end of the day, it's not for us to say how well we're doing, which is why we let our customers be the judge. Our Trustpilot score of 4.8 from more than 60,000 customers gives us the confidence to say we're doing pretty well.

Trustpilot, established in 2007, is an impartial review platform where customers can assess and rate businesses. It promotes trust and transparency between customers and businesses, offering a free platform for reviews. To learn more about our independent reviews, please read this page.

So how do we compare to our competitors? When you have over 60,000 customer reviews, no one else is rated higher than us!¹

Bed and Mattress Retailer	Trustpilot Score2
Mattress Online	4.8
Mattressman	4.7
Mattress Next Day	4.6
My Next Mattress	4.7
Otty	4.4
Dormeo	4.0
Simba	4.5
Emma Sleep	3.4
Dreams	4.8
Bensons	4.5

So, should you buy from Mattress Online? We think so.

¹ Source: https://uk.trustpilot.com/categories/mattress_store as at 13/11/2023. Based on UK Mattress and Bed Retailers with more than 60,000 reviews where none exceeded a score of 4.8.

² Source: https://uk.trustpilot.com, based on UK competitors as at 13/11/2023.

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