Mattress Online Reviews

At Mattress Online, we believe in complete transparency when it comes to our services and the products we provide.

The reviews you leave are truly valuable to us - whether you have reviewed our services, our products or our stores. Your feedback helps us to understand what we’re doing well and how we can improve the Mattress Online experience for you and future customers!

We’ve partnered with two world-leading independent review platforms so that you can have access to unbiased and honest reviews from verified Mattress Online customers:

Trustpilot - where verified customers can leave a review about the service provided by Mattress Online.
Feefo - where verified customers can leave their product reviews.

You can also find Mattress Online reviews on Google. These reviews are not verified, meaning anyone can leave a review at any time:

Google Reviews

Browse over 63,000 impartial reviews to see how we compare with other retailers and learn more about our review process below.

How we compare with other retailers

MATTRESS & BED RETAILER	TRUSTPILOT’S TRUSTSCORE*
Mattress Online	4.8
Dreams	4.8
DFS Furniture	4.8
Bensons for Beds	4.6
John Lewis	4.0
Argos	3.9
Dunelm	3.8

*Trustpilot Trustscore data correct as of July 2024.

Your feedback helps us to ensure high-quality service and we’re always striving to be even better! Thank you for your support, we’re so pleased that you enjoyed shopping with us.

Our review platforms

On the Mattress Online website, you will see customer reviews from Trustpilot and Feefo. You can also find Mattress Online reviews on Google.

Here’s an overview of why we use different review platforms, and when you can expect to able to review your Mattress Online experience:

Review platform	Review focus	Rating system	Review invitation
Trustpilot	Service reviews	Star system	Sent via email 7 days after order delivery
Feefo	Product reviews	Star system	Sent via email 28 days after order delivery
Google Reviews	Service, product or store reviews	Star system	No invitation required; anyone can leave a review

Trustpilot reviews for Mattress Online

Trustpilot is an impartial third-party review platform dedicated to empowering customers to assess and rate the service quality of businesses like ours. Founded in 2007, Trustpilot strives to build trust between customers and businesses through customer transparency.

Trustpilot uses a star rating system where you can score our services and write about your experience with us.

All Trustpilot Mattress Online reviews come from verified, impartial customers - just like you.

Our commitment to excellent service is reflected in our current overall rating of 4.8 out of 5 stars.

Here are a few examples of our recent Trustpilot reviews:

How to leave a Trustpilot review for Mattress Online

When you leave a Trustpilot review, we'll ask you to leave a review of your experience with the Mattress Online service, not the product you have purchased.

7 days after your order has been delivered, you will receive an email from us with a link to the Trustpilot website.

By following this link, you can rate your experience with us from 1 to 5 stars and, if you wish, share more details about your experience.

Feefo reviews for Mattress Online

Feefo is an independent review platform, dedicated to providing a space for Mattress Online customers to share exclusive feedback on the products they've purchased. Established in 2010, Feefo helps both customers and businesses make informed decisions when it comes to buying products online.

Feefo uses a star rating system where customers are asked to provide an overall product rating and score the different features of the product.

Feefo product reviews can be found under the ‘Customer Reviews’ section of all product pages.

Here’s an example of what our Feefo product reviews look like on the Silentnight Ortho Dream Star Miracoil Mattress:

You can see a breakdown of the review scores by hovering over the statistics icon on each review:

A breakdown of a Mattress Online product review showing the: value for moneu, appearance/style, quality of materials, support and comfort scores.

How to leave a Feefo review for Mattress Online

Our Feefo reviews focus on reviewing the quality of the product you’ve purchased from Mattress Online.

28 days after your product has been delivered, you’ll receive an email from us with a link to the Feefo website, inviting you to review your purchase.

By following this link, you can score your product based on its features, which vary depending on the type of product you purchased from Mattress Online.

For mattresses and bedding, Feefo will ask you to score the following sections out of 5:

Value for money
Appearance/style
Quality of materials
Support
Comfort

For beds, Feefo will ask you to score the following sections out of 5:

Value for money
Design/appearance
Quality

You will also have the option to write a little bit about your experience with the product if you’d like.

Google Reviews for Mattress Online

Google Reviews are impartial, third party reviews available on our ‘MattressOnline.co.uk’ Google Business profile.

Launched in 2007, Google Reviews allows customers to freely share their business experiences and feedback online. Anyone can leave a Google Review for Mattress Online, whether they have made a purchase or not, providing a transparent view of customer experiences.

To find our Google Reviews, simply search for 'MattressOnline.co.uk' or our store name on Google, click on our Business Profile and navigate to the 'Reviews' section.

Or, you can follow this to find our Google Business Profile.

We’re proud to have over 1,500 reviews with an overall rating of 4.7 out of 5.

How to leave a Google Review for Mattress Online

When leaving a Google Review, you can share feedback on any aspect of our business, from the quality of our service to the products themselves.

Leaving a review for the Mattress Online website:

If you wish to leave a Google Review for Mattress Online, you can do this in one of three ways, via:

Our email review invitation - You’ll receive an email invitation to leave a review 7 days after your order is delivered.
Our Google Business Profile link - By following this link to our Mattress Online Google Business profile, you will be able to write a review about your experience with us.
Google search - Search for ‘MattressOnline.co.uk’ on Google, open our Business Profile and navigate to the ‘Reviews’ section, where you will have the option to leave a review.

If you choose to leave a Google review for Mattress Online, you will be asked to:

Rate your experience out of 5 stars
Provide a comment
Attach an image to your review, if you wish to

Leaving a review for a Mattress Online store:

To leave a review for one of our stores, follow the appropriate link below:

Or, you can leave a review via:

Google Search - Search for the Mattress Online store you visited on Google, open our Business Profile and navigate to the ‘Reviews’ section, where you will have the option to leave a review.
Google Maps - Search for the Mattress Online store you visited, select 'Reviews' on the Business Profile, and click 'Rate and review.'

If you choose to leave a Google review for a Mattress Online store, you will be asked to:

Rate your experience out of 5 stars
Provide a comment
Attach an image to your review, if you wish to

Your feedback is valuable in helping us to improve our services and product offerings. Thank you for taking the time to share your experience!

We take your feedback seriously

Your feedback is incredibly important to us. We strive to make sure that everyone’s experience with Mattress Online is the best it can be. If we don't meet your expectations, we want to work with you to understand how we can improve.

That’s why we closely monitor all reviews and aim to respond to all 1-3 star Trustpilot, Feefo and Google reviews within 24 hours to address any feedback, concerns or questions promptly.

Depending on the content of the 1-3 star review, our Customer Service team will reach out to the reviewer directly, either via email or over the phone. This allows us to give each customer the time and dedication they deserve to resolve their concern.

Whether the review concerns a service or product issue, we will work with the reviewer to rectify the situation.

We actively learn from all of our positive and constructive feedback and make the appropriate adjustments to our services, whether that be:

On our website
In our stores
Our communications
Our delivery processes

Or any other area that you feel needs our attention.

Thank you for helping us improve and ensuring we provide the best possible experience.

Leaving a review for Mattress Online

Here’s everything you need to know about leaving a review for the Mattress Online website or stores:

Who can leave a review?

Only verified customers will receive an email invitation to review their Mattress Online experience on Trustpilot and their product on Feefo.

However, anyone can leave a review on the Mattress Online Google Business Profile.

If you would like to share your experience on Google, please follow this link.

When will I be able to leave a review for Mattress Online?

If you have purchased from Mattress Online and would like to leave a review, here's when you can expect your review invitation email:

Trustpilot - 7 days after delivery. This allows you to review our service from checkout to delivery
Feefo - 28 days after your order has been delivered. We wait 28 days before inviting you to review your product because it can take a few weeks to adjust to a new product, especially if you have purchased a new mattress.

If you would like to review us on Google, you do not need to wait for a review invitation email. You can leave a review on our Google Business Profile at any time.

How can I leave a review for Mattress Online?

To leave a service review on Trustpilot or a product review on Feefo, you will need to wait until you receive a review invitation email. These emails contain a link to the Trustpilot and Feefo websites, where you can then rate and write about your experience with us.

After your order has been delivered, you will receive a Trustpilot review invitation email after 7 days, and a Feefo review invitation email after 28 days.

If you prefer, you can leave a Google review for our website or stores at any time by following the links below:

What will you do with my review?

What we do with your review depends on how you have rated us:

If you have left a 4 or 5 star review - thank you! We appreciate your positive feedback and you may even spot your review on our social media channels.

If you have left us a 1 - 3 star review - we’re sorry that our service or product didn’t meet your expectations and we greatly appreciate your feedback. We aim to respond to all 1 - 3 star within 24 hours and, depending on the contents of the review, we’ll open a direct line of communication with you via email or over the phone, to address your concerns or resolve any issues you may have.

What do you do with bad reviews?

We value all of the feedback we receive from our customers, and we use it to improve our service and offering online and in-store.

Transparency is important to us. Every review, regardless of rating, is visible on Trustpilot, Feefo, and Google for all to see.

We monitor all reviews closely and aim to respond to every 1-3 star review promptly. This involves answering questions, addressing concerns, or opening a direct line of communication to resolve any issues.

All feedback, positive or constructive, is vital in helping us ensure that Mattress Online provides the very best service for every customer.

Why do some products have no reviews?

If a product doesn't have any reviews yet, it’s likely because it’s a new addition to our website. We're excited for our customers to try our new products and you can expect reviews to start coming in soon!

Some more specialist products may sell less frequently, and not everyone who buys them leaves a review. In this case, the lack of reviews doesn't reflect the product's quality.

We hope that you choose to leave a review about your experience with us here at Mattress Online!

If you have any questions about how our reviews work, please don’t hesitate to get in touch!