Privacy Policy
At Mattress Online, we are committed to protecting your privacy. We comply with European Union data protection requirements, including the General Data Protection Regulation.
This privacy policy explains:
- Who we are
- What information we collect
- How we use it
- How we keep it safe and secure
- Who we share it with
- How you can view, change or remove your information
You can visit Mattress Online without identifying yourself or revealing any personal information. Once you provide us with information by which you can be identified, you can be assured that we will use this information only for the purposes set out in this policy.
Who we are
We're Mattress Online, an award-winning, UK-leading retailer of mattresses and beds. We sell mattresses, beds and bedroom products to customers nationwide. We're based in Rotherham, South Yorkshire and have been established since 2003. Read more about us!
The information we collect
We only collect information that we need to deliver our services to you.
When you shop with us, we need your:
- Name
- Phone number
- Address
- Email address
- Payment details
- IP address
For more information, please visit our guide.
The information we need to process your payment
We want to help make your shopping experience easy. That's why we offer a range of payment options.
You can pay using:
- Credit or debit card
- PayPal
- Klarna interest-free finance
Our trusted payment providers will validate and process your payment. Here is the information they need to do this:
| Your payment method | Data used |
|---|---|
| Credit or debit card | We pass your data to our payment provider, SagePay, to validate and process your payment. We also share your data with Mastercard Payment Gateway Services for fraud screening. |
| PayPal | PayPal shares your name and address with us so we can complete your order. |
| Klarna interest-free finance | In order to be able to offer you Klarna's payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. You can find general information on Klarna here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy policy. |
How we use your information
We use the information you give us to:
- Process your order
- Send you delivery notifications
- Respond to your queries
- Send you an email reminder of the items in your basket
- Enable you to review your purchase and experience
- Email you the latest offers and advice
We will only email you offers and advice if you opted in. You can opt out of this at any time.
To find out more, please visit our guide.
How we keep your information secure
When you give us personal information, we make sure it's kept secure.
We use industry-standard SSL encryption when we collect or transfer sensitive data such as credit card information. This provides a layer of security over all information you share.
You can easily see that our website is secure by looking at the address bar in your browser. Here, you will see a padlock icon. Our website is also prefixed with "https", indicating that it is secure.
We use strict data control, processing and confidentiality policies. These safeguards protect the information we collect, preventing unauthorised access and disclosure.
We will never:
- Sell or rent your information to third parties
- Disclose your information to any person or company who does not need to access it
Who we share your information with
We share your information with a select number of trusted service providers. We only disclose information that is strictly necessary to provide your service.
One example of a trusted service provider is Google Analytics. We use Google Analytics with Google Signals activated. This means that Google places advertising cookies and identifiers on our website. Google Signals help to link up website browsing data with Google information, if you have signed in to your Google account. This only happens if you have consented to this for the purpose of ads personalisation.
This information is anonymous and aggregated (combined). It helps us to understand people's cross-device behaviours. You won't be personally identified. You can opt-out of Google Signals. Simply log into your Google account and update your Ad Settings for 'Ad personalisation' to show as "Off".
For more information, please visit our guide.
How you can view, change and remove your information
It's your information, and you're in control of it.
You can ask us to:
- Provide a copy of your information
- Change your information
- Remove your information
You can do this by filling out this form.
Alternatively, you can contact us:
Phone
01709 780 881
Email
customerservice@mattressonline.co.uk
Post
MattressOnline.co.uk
Units 26-31
Waddington Way
Rotherham
South Yorkshire
S65 3SH
Links to other websites
Our website contains links to other organisations' websites. We do not have any control over these websites. Once you have used these links to leave our site, we cannot be responsible for the protection and privacy of any information you provide to these websites. We recommend that you read the individual privacy policies of these websites.
Use of cookies
Cookies are tiny pieces of information that are sent from a website and stored in your computer, mobile or other device when you visit a website through an internet browser. They help to make your online experience easier.
Like most websites, we use 4 main types of cookies. Here's a quick summary of each type, and what each one does.
| Type of cookie | What it's used for |
|---|---|
| Strictly necessary | Allows our website to work properly |
| Performance | Assesses website performance |
| Functionality | Improves your experience next time you visit us |
| Targeting/advertising | Provides relevant adverts and monitors our advertising campaigns |
You can turn off most cookies in your browser settings, or our cookie preferences. However, it isn't possible to turn off strictly necessary cookies. That's because these cookies enable the website to work and display properly.
You can read more about the cookies we use in our Cookie Policy page.
We may change this policy occasionally. Please check this page to stay up-to-date.
If you have any questions, please get in touch.
Sales Enquiries
Mon-Sat: 9:30am - 5:30pm
Sunday: 10am - 4pm
Customer Service
Mon-Sat: 9:30am - 5:30pm
Sunday: 10am - 4pm
customerservice@mattressonline.co.uk
