Guarantees and Warranties

We believe that buying a mattress, bed or bedding online should be a smooth and stress-free process. And we also understand that, occasionally, products may experience faults, and we are dedicated to promptly addressing any issues that arise.

That’s why every mattress, bed, and most bedding products on our website include a free guarantee or warranty.

Guarantees and warranties allow you to rest easy knowing that your mattress, bed or bedding is protected against manufacturing faults or quality issues, subject to the product’s terms and conditions.

How do the guarantees and warranties work?

Product guarantees and warranties provide cover for your product in the rare event of a manufacturing fault or quality issue.

Guarantee or warranty - Your product will either come with a guarantee or warranty, which you can find on the product page.
Terms and conditions - The terms and conditions of guarantees or warranties vary between products and manufacturers. These can be found on the product page, or you can contact our team to learn the details of your cover.
Length - The length of guarantees and warranties vary between products and manufacturers. This can be found on the product page.

You can find out more about guarantees and warranties below.

How long are guarantees and warranties?

The length of product guarantees and warranties vary depending on the manufacturer and product.

The guarantees and warranties listed on our website typically start at 1 year and can extend up to 15 years.

To find the details for a specific product, please refer to the product description where you can find:

Whether the product includes a guarantee or warranty
The length of the guarantee or warranty
The terms and conditions for the guarantee or warranty

If you have already purchased from Mattress Online, you can find the length of your guarantee or warranty and terms and conditions in the booklet that came with your mattress.

If you can’t find your guarantee or warranty information, just get in touch with our team and we can find this information for you.

Which products have guarantees and warranties?

Here at Mattress Online, all of our mattresses and beds and the majority of our bedding collection includes either a guarantee or warranty.

Mattresses and beds tend to have longer guarantee or warranty lengths, while bedding items have shorter guarantee or warranty lengths.

How can I find my guarantee or warranty length and terms and conditions?

If you haven't purchased from Mattress Online yet, you can find the guarantee or warranty information on the product page:

In the ‘Reasons to Buy’ list.
Under the ‘Specifications’ tab.

If you have already purchased from Mattress Online, you can:

Refer to the product care and guarantee or warranty booklet that arrived with your product.
Scan the QR code on your product, if your product has one.

If you still can’t find the details of your guarantee or warranty, don’t worry! Our Customer Service team can find this information for you.

What happens if I lose my guarantee or warranty information?

Don’t worry, these things happen! We keep a record of the guarantee and warranty information for all our products, past and present, and we can contact the manufacturer for further details, if necessary.

If we still stock your product, you can find the guarantee or warranty guide under the 'Specifications' tab on the product page. You can download it to view your terms and conditions.

If you can’t find this information or your product on our website, please don’t hesitate to contact our Customer Service team. They will do their best to collect all of the information you’re looking for and reach out to the manufacturer if needed.

Who is responsible for my guarantee or warranty?

As the retailer of your product, Mattress Online is responsible for handling your guarantee or warranty. We will contact the manufacturer of your product on your behalf to start the claim process, should you wish to.

Who is responsible for product issues or faults?

If you purchased your product from Mattress Online, then we as the retailer are responsible for resolving any product issues or faults on your behalf, within the terms and conditions of your guarantee or warranty.

If you get in touch with us to arrange a claim, we will manage this with the manufacturer on your behalf.

What happens if the manufacturer of my product is no longer trading, or the product is discontinued?

Not to worry! As long as you have proof of your purchase from Mattress Online, our Customer Service team will work with you to manage your claim and resolve this for you.

How do I report an issue?

In the unlikely event of a product fault or issue, we recommend that you get in touch with our Mattress Online team to start your claim process.

While some manufacturers accept direct reports of issues, most prefer you contact the retailer that you purchased the product from - in this case, Mattress Online.

To start a guarantee or warranty claim with Mattress Online:

Contact our Mattress Online team. Please have your proof of purchase or order number ready, as we require this to begin processing your claim.
We’ll ask you some questions and request images of the fault. Here’s how to take the best pictures to demonstrate the product issue:
- Mattresses
  - Remove any bedding and sheets from the mattress.
  - Take a clear photo of the mattress fault - make sure the entire mattress is visible.
  - If there's a dip in the mattress, use a straight object to highlight it.
  - Take a photo of the bed frame or divan base without the mattress.
- Beds
  - Remove the mattress, bedding, and sheets from the bed.
  - Take a clear photo of the bed fault - make sure the entire bed is visible.
- Bedding
  - Remove any bedding or sheets from the item.
  - Take a clear photo of the bed fault - make sure the entire bed is visible.
After you have sent over the images, we will pass the report on to the manufacturer to assess whether it meets their warranty or guarantee terms and conditions.

What happens after I report an issue?

Once we have passed the information over to the manufacturer, we’ll keep you informed on the status of your claim.

Sometimes the manufacturer may arrange for a third party to investigate the product fault. If this happens, we’ll reach out to you to explain how this process works and what you can expect.

If the manufacturer determines that the product is faulty:

We’ll notify you of their decision and work together with you and the manufacturer to find a resolution, as per the product terms and conditions.

If the manufacturer determines that the product is not at fault:

We’lll inform you of their decision and close your claim.

If you choose to report the issue to the manufacturer directly, they will handle the process and inform you of the status of your claim and final decision of your claim.

Guarantees and Warranties by brand

We're here to help you understand the guarantees and warranties for all the brands we offer.

If you don't see the brand you’re looking for but bought it from Mattress Online, just reach out to us and we'll do our best to help.

Guarantees and warranties can vary between mattress models. Always check the booklet that came with your product or the product page for the most accurate information.

A - Z

B

Bedroom Basics Guarantees & Warranties (a Mattress Online brand)

Here’s the guarantee information for Bedroom Basics:

Please note: Bedroom Basics is a Mattress Online brand. If you need to make a guarantee claim, just contact us at Mattress Online, and we'll handle everything for you.

Brand	Guarantee/Warranty	Length
Mattresses
Komfi	Guarantee	1 or 10 years - dependent on mattress model
Uno	Guarantee	5 years
Beds
Aspire	Guarantee	1 year
Birlea	Warranty	1 year

For details on your Komfi, Aspire, or Birlea guarantee or warranty or to file a claim, please reach out to our Mattress Online team.

Birlea Warranties

Here’s the warranty information for Birlea:

Product type	Warranty length
Birlea beds	1 year

For details on your Birlea warranty or to file a claim, please reach out to our Mattress Online team.

Bodyshape Guarantees (a Mattress Online brand)

Here’s the guarantee information for Bodyshape:

Please note: Bodyshape is a Mattress Online brand. If you need to make a guarantee claim, just contact us at Mattress Online, and we'll handle everything for you.

Product type	Guarantee length	Terms and conditions booklet
Bodyshape mattresses	1, 3 or 5 years - dependent on mattress model	Bodyshape Care and Guarantee Guide
Bodyshape kids mattresses	1 year	-
Bodyshape pillows	1 year	-

For details on your Bodyshape guarantee or to file a claim, please reach out to our Mattress Online team.

C

Casper Guarantees

Here’s the guarantee information for Casper:

Product type	Guarantee length
Casper mattresses	10 years
Casper pillows	1 year

For details on your Casper guarantee or to file a claim, please reach out to our Mattress Online team.

D

Dunlopillo Guarantees

Here’s the guarantee information for Dunlopillo:

Product type	Guarantee length	Terms and conditions booklet
Dunlopillo mattresses	15 years	Dunlopillo Assembly, Guarantee and Care Guide

For details on your Dunlopillo guarantee or to file a claim, please reach out to our Mattress Online team.

E

Elle Decoration Guarantees

Here’s the guarantee information for Elle Decoration:

Product type	Guarantee length
Elle Decoration mattresses	1 year
Elle Decoration beds	1 year

For details on your Elle Decoration guarantee or to file a claim, please reach out to our Mattress Online team.

Emma Guarantees & Warranties

Here’s the guarantee and warranty information for Emma:

Product type	Guarantee/Warranty	Length	Visit the manufacturer's website for more details
Emma mattresses	Guarantee or warranty - dependent on mattress model	10 years	Emma Guarantee page
Emma mattress toppers	Guarantee	10 years	Emma Guarantee page
Emma pillows	Guarantee	2 years	Emma Guarantee page
Emma mattress protectors	Guarantee	-	-
Emma duvets	Guarantee	-	-

For more information on your Emma guarantee or warranty or to file a claim, you have two options:

Contact Mattress Online - Our team can assist with your questions and handle your claim.
Contact the manufacturer directly - Visit the Emma website for detailed information and contact details.

F

Five Star Hotel Concept Guarantees

Here’s the guarantee information for Five Star Hotel Concept:

Product type	Guarantee length
Five Star Hotel Concept duvet covers	1 year
Five Star Hotel Concept pillowcases	1 year
Five Star Hotel Concept fitted sheets	1 year

For details on your Five Star Hotel Concept guarantee or to file a claim, please reach out to our Mattress Online team.

Flintshire Furniture Guarantees

Here’s the guarantee information for Flintshire Furniture:

Product type	Guarantee length
Flintshire Furniture beds	1 year

For details on your Flintshire Furniture guarantee or to file a claim, please reach out to our Mattress Online team.

Friendship Mill Guarantees

Here’s the guarantee information for Friendship Mill:

Product type	Guarantee length
Friendship Mill beds	1 year

For details on your Friendship Mill guarantee or to file a claim, please reach out to our Mattress Online team.

H

Harrison Spinks Guarantees

Here’s the guarantee information for Harrison Spinks:

Product type	Guarantee length	Terms and conditions booklet	Visit the manufacturer's website for more details
Harrison Spinks mattresses	5 years	Harrison Spinks Mattress Guarantee and Care Guide	Harrison Spinks Guarantee page

For more information on your Harrison Spinks guarantee or to file a claim, you have two options:

Contact Mattress Online - Our team can assist with your questions and handle your claim.
Contact the manufacturer directly - Visit the Harrison Spinks website for detailed information and contact details.

Horizon Guarantees (a Mattress Online brand)

Here’s the guarantee information for Horizon:

Please note: Horizon is a Mattress Online brand. If you need to make a guarantee claim, just contact us at Mattress Online, and we'll handle everything for you.

Product type	Guarantee length	Terms and conditions booklet
Horizon mattresses	5 years	Horizon Guarantee and Care Guide
Horizon pillows	1 year	-

For details on your Horizon guarantee or to file a claim, please reach out to our Mattress Online team.

Hypnos Guarantees

Here’s the guarantee information for Hypnos:

Important note: To activate the guarantee for your Hypnos product, you must register it on the Hypnos website to enjoy the full benefits of your guarantee.

Product type	Guarantee length	Terms and conditions booklet	Visit the manufacturer's website for more details
Hypnos mattresses	10 years	Hypnos Bed Care & Guarantee Guide	Register your Hypnos Guarantee
Hypnos mattress protectors	1 year	-	Register your Hypnos Guarantee
Hypnos mattress toppers	1 year	-	Register your Hypnos Guarantee
Hypnos pillows & pillow filling	1 year	-	Register your Hypnos Guarantee

For details on your Hypnos guarantee or to file a claim, please reach out to our Mattress Online team.

J

Jay-Be Guarantees

Here’s the guarantee information for Jay-Be:

Product type	Guarantee length	Terms and conditions booklet	Visit the manufacturer's website for more details
Jay-Be mattresses	5 or 10 years - dependent on mattress model	Jay-Be Consumer Product Guarantee	Jay-Be Guarantee page
Jay-Be kids mattresses	5 years	Jay-Be Consumer Product Guarantee	Jay-Be Guarantee page
Jay-Be folding beds	1 or 5 years - dependent on bed model	Jay-Be Consumer Product Guarantee	Jay-Be Guarantee page

For more information on your Jay-Be guarantee or to file a claim, you have two options:

Contact Mattress Online - Our team can assist with your questions and handle your claim.
Contact the manufacturer directly - Visit the Jay-Be website for detailed information and contact details.

K

Koa Warranties

Here’s the guarantee information for Koa:

Product type	Warranty length
Koa pillows	1 year

For more information on your Koa warranty or to file a claim, please reach out to our Mattress Online team.

L

Layezee Guarantees (a Silentnight brand)

Here’s the guarantee information for Layezee:

Please note: Layezee is part of the Silentnight brand. For any guarantee claims, you can reach out to either Silentnight or Mattress Online to start your claim.

Product type	Guarantee length	Terms and conditions booklet	Visit the manufacturer's website for more details
Layezee mattresses	3 years	The Silentnight Full Manufacturer's Guarantee	Silentnight Guarantee page

For more information on your Layezee guarantee or to file a claim, you have two options:

Contact Mattress Online - Our team can assist with your questions and handle your claim.
Contact the manufacturer directly - Visit the Silentnight website for detailed information and contact details.

LPD Beds Guarantees

Here’s the guarantee information for LPD Beds:

Product type	Guarantee length
LPD beds	1 year

For details on your LPD Beds guarantee or to file a claim, please reach out to our Mattress Online team.

Luna Guarantees (a Mattress Online brand)

Here’s the guarantee information for Luna:

Please note: Luna is a Mattress Online brand. If you need to make a guarantee claim, just contact us at Mattress Online, and we'll handle everything for you.

Product type	Guarantee length	Terms and conditions booklet
Luna mattresses	5 or 10 years - dependent on mattress model	Luna Guarantee & Care Booklet
Luna mattress toppers	1 year	-
Luna pillows	1 year	-
Luna eye masks	1 year	-

For details on your Luna guarantee or to file a claim, please reach out to our Mattress Online team.

M

Mattress Online Guarantees & Warranties (own brands)

Here’s the guarantee and warranty information for Mattress Online brands:

Please note: All products and brands listed below are owned by Mattress Online. For guarantee or warranty claims related to these products, please contact Mattress Online. We will liaise with the manufacturer on your behalf.

Product type	Guarantee/Warranty	Length	Terms and conditions booklet
Mattresses
Rock Hard mattress collection	Guarantee	3, 5 or 10 years - dependent on mattress model	Please check each product page for specific terms and conditions, as they vary by mattress model.
Classic Gold and Premium Gold mattress collection	Guarantee	1 year	Please check each product page for specific terms and conditions, as they vary by mattress model
Memory Zone mattress collection	Guarantee	5 years	-
Bodyshape mattress collection	Guarantee	1, 3 or 5 years - dependent on mattress model	Bodyshape Care and Guarantee Guide
Horizon mattress collection	Guarantee	5 years	Horizon Guarantee and Care Guide
Luna mattress collection	Guarantee	5 or 10 years - dependent on mattress model	Luna Guarantee & Care Booklet
Bedding
Duvets	Guarantee	1 year	-
Mattress protectors	Guarantee	1 year	-
Pillows	Guarantee	1 or 2 years - dependent on pillow model	-
Sheets	Guarantee	1 year	-
Pillowcases	Guarantee	1 year	-
Bedding bundles	Guarantee	1 year	-
Bodyshape bedding collection	Guarantee	1 year	-
Horizon bedding collection	Guarantee	1 year	-
Luna bedding collection	Guarantee	1 year	-
Beds
All bunk beds	Guarantee	1 year	-
Novo beds	Guarantee or warranty dependent on bed model	1 or 2 years dependent on bed model	-
Novo sofa beds	Guarantee	1 year	Please check each product page for specific terms and conditions, as they vary by sofa bed model.

Please refer to your product guarantee booklet for accurate information on your guarantee length and terms and conditions.

For details on your Mattress Online guarantee or warranty or to file a claim, please reach out to our Mattress Online team.

Millbrook Guarantees & Warranties

Here’s the warranty information for Millbrook:

Important note: To activate the warranty for your Millbrook mattress, you must register it on the Millbrook website to enjoy the full benefits of your warranty.

Product type	Guarantee/Warranty	Length	Terms and conditions booklet	Visit the manufacturer's website for more details
Millbrook mattresses	Warranty	10 years	Millbrook Beds Warranty & product Care Guide	Register Your Millbrook Warranty Millbrook Warranty page
Millbrook Pillows	Guarantee	1 year	-	-

For more information on your Millbrook guarantee or warranty or to file a claim, you have two options:

Contact Mattress Online - Our team can assist with your questions and handle your claim.
Contact the manufacturer directly - Visit the Millbrook website for detailed information and contact details.

Mlily Guarantees

Here’s the guarantee information for Mlily:

Product type	Guarantee length	Visit the manufacturer's website for more details
Mlily mattresses	10 years	Mlily Guarantee page

For details on your Mlily guarantee or to file a claim, please reach out to our Mattress Online team.

N

Novo Guarantees & Warranties (a Mattress Online brand)

Here’s the guarantee and warranty information for Novo:

Please note: Novo is a Mattress Online brand. If you need to make a guarantee or warranty claim, just contact us at Mattress Online, and we'll handle everything for you.

Product type	Guarantee/Warranty	Length	Terms and conditions booklet
Novo beds	Guarantee or warranty dependent on bed model	1 or 2 years dependent on bed model	-
Novo TV beds	Guarantee	1 year	-
Novo sofa beds	Guarantee	1 year	Please check each product page for specific terms and conditions, as they vary by sofa bed model

For details on your Novo guarantee or warranty or to file a claim, please reach out to our Mattress Online team.

P

Panda Guarantees

Here’s the guarantee and warranty information for Panda:

Product type	Guarantee length	Visit the manufacturer's website for more details
Panda mattress toppers	10 years	Panda Guarantee page
Panda pillows	10 years	Panda Guarantee page
Panda duvets	5 years	Panda Guarantee page
Panda mattress protectors	1 years	Panda Guarantee page

For more information on your Panda guarantee or to file a claim, you have two options:

Contact Mattress Online - Our team can assist with your questions and handle your claim.
Contact the manufacturer directly - Visit the Panda website for detailed information and contact details.

Protect A Bed Guarantees & Warranties

Here’s the guarantee and warranty information for Protect A Bed:

Product type	Guarantee/Warranty	Length	Visit the manufacturer's website for more details
Protect A Bed mattress protectors	Guarantee or warranty dependent on mattress protector model and if you purchase with a mattress	10 or 12 years dependent on mattress protector model	Protect A Bed Warranty page

For more information on your Protect A Bed guarantee or warranty or to file a claim, you have two options:

Contact Mattress Online - Our team can assist with your questions and handle your claim.
Contact the manufacturer directly - Visit the Protect A Bed website for detailed information and contact details.

Purecare Guarantees & Warranties

Here’s the guarantee and warranty information for Purecare:

Product type	Guarantee/Warranty	Length	Visit the manufacturer's website for more details
Purecare mattress protectors	When purchased alone the mattress protector has a warranty. When purchased with a mattress from Mattress Online, the mattress protector comes with a guarantee.	10 or 12 years dependent on mattress protector model	Purecare Guarantee page

For more information on your Purecare guarantee or warranty or to file a claim, you have two options:

Contact Mattress Online - Our team can assist with your questions and handle your claim.
Contact the manufacturer directly - Visit the Purecare website for detailed information and contact details.

R

Relyon Guarantees

Here’s the guarantee information for Relyon:

Product types	Guarantee length	Terms and conditions booklet
Relyon mattresses	5, 8 or 10 years dependent on mattress model	Relyon Guarantee & Care Instructions
Relyon Bee mattress collection	5 years	-
Relyon cot mattresses	2 years	Relyon Guarantee & Care Instructions
Relyon pillows	5 years	-

For details on your Relyon guarantee or to file a claim, please reach out to our Mattress Online team.

Rest Assured Guarantees (by Silentnight)

Here’s the guarantee information for Rest Assured:

Please note: Rest Assured is part of the Silentnight brand. For any guarantee claims, you can reach out to either Silentnight or Mattress Online to start your claim.

Product type	Guarantee length	Terms and conditions booklet	Visit the manufacturer's website for more details
Rest Assured mattresses	5 years	Rest Assured Full Manufacturer's Guide	Silentnight Guarantee page

For more information on your Rest Assured guarantee or to file a claim, you have two options:

Contact Mattress Online - Our team can assist with your questions and handle your claim.
Contact the manufacturer directly - Visit the Rest Assured website for detailed information and contact details.

Romantica Guarantees

Here’s the guarantee information for Romantica:

Product type	Guarantee length
Romantica mattresses	1 year

For details on your Romantica guarantee or to file a claim, please reach out to our Mattress Online team.

S

Sealy Guarantees

Here’s the guarantee information for Sealy:

Product type	Guarantee length	Terms and conditions booklet	Visit the manufacturer's website for more details
Sealy mattresses	5 or 7 years dependent on mattress model	Sealy Posturepedic Guarantee & Care Guide	Sealy Guarantee page

For more information on your Sealy guarantee or to file a claim, you have two options:

Contact Mattress Online - Our team can assist with your questions and handle your claim.
Contact the manufacturer directly - Visit the Sealy website for detailed information and contact details.

Seriously Comfortable Guarantees

Here’s the guarantee information for Seriously Comfortable:

Product type	Guarantee length
Seriously Comfortable Pillows	2 years

For more information on your Seriously Comfortable guarantee or to file a claim, please reach out to our Mattress Online team.

Shire Guarantees

Here’s the guarantee information for Shire:

Product type	Guarantee length
Shire contract mattresses	1 year

For details on your Shire guarantee or to file a claim, please reach out to our Mattress Online team.

Silentnight Guarantees

Here’s the guarantee information for Silentnight:

Please note: The Silentnight brand also includes the following brands:

Layezee
Rest Assured
Sleepeezee

Product collection	Guarantee length	Terms and conditions booklet	Visit the manufacturer's website for more details
Mattresses
Silentnight mattresses	5 years	The Silentnight Full Manufacturer's Guarantee	Silentnight Guarantee page
Just Sleep mattress collection	10 years	The Silentnight Full Manufacturer's Guarantee	Silentnight Guarantee page
Silentnight kids mattresses	3 years	The Silentnight Full Manufacturer's Guarantee	Silentnight Guarantee page
Layezee mattresses	3 years	The Silentnight Full Manufacturer's Guarantee	Silentnight Guarantee page
Rest Assured mattresses	5 years	Rest Assured Full Manufacturer's Guide	Silentnight Guarantee page
Sleepeezee mattresses	5 or 10 years dependent on mattress model	Sleepeezee Product Guarantee and Care Instructions	-
Sleepeezee adjustable mattresses	5 years	Sleepeezee Product Guarantee and Care Instructions	-
Sleepeezee contract mattresses	5 years	Sleepeezee Product Guarantee and Care Instructions	-
Beds
Silentnight beds frames	5 years	The Silen t night Full Manufacturer's Guarantee	Silentnight Guarantee page
Silentnight divan beds	5 years	The Silentnight Full Manufacturer's Guarantee	Silentnight Guarantee page
Silentnight headboards	5 years	The Silentnight Full Manufacturer's Guarantee	Silentnight Guarantee page
Sleepeezee contract beds	7 years	Sleepeezee Product Guarantee and Care Instructions	-
Bedding
Silentnight duvets	5 years	The Silentnight Bedding Guarantee	Silentnight Guarantee page
Silentnight pillows	2 years	The Silentnight Bedding Guarantee	Silentnight Guarantee page
Silentnight mattress toppers	2 years	The Silentnight Bedding Guarantee	Silentnight Guarantee page
Silentnight mattress protectors	2 years	The Silentnight Bedding Guarantee	Silentnight Guarantee page
Silentnight electric blankets	3 years	The Silentnight Bedding Guarantee	Silentnight Guarantee page
Silentnight weighted blankets	1 year	The Silentnight Bedding Guarantee	Silentnight Guarantee page

For more information on your Silentnight, Layezee, Rest Assured or Sleepeezee guarantee or to file a claim, you have two options:

Contact Mattress Online - Our team can assist with your questions and handle your claim.
Contact the manufacturer directly - Visit the Silentnight website for detailed information and contact details.

Simba Guarantees

Here’s the guarantee information for Simba:

Product type	Guarantee length	Visit the manufacturer's website for more details
Simba mattresses	10 years	Simba Mattresses - 10 Year Guarantee Page
Simba kids mattresses	1 year	-
Simba mattress protectors	1 year	-
Simba pillows	1 year	Simba Pillows Guarantee Page
Simba weighted blankets	1 year	Simba Orbit Weighted Blanket Guarantee Page

For more information on your Simba guarantee or to file a claim, you have two options:

Contact Mattress Online - Our team can assist with your questions and handle your claim.
Contact the manufacturer directly - Visit the Simba website for detailed mattress, pillow and weighted blanket claim information.

Sleepeezee Guarantees

Here’s the guarantee information for Sleepeezee:

Please note: Sleepeezee is part of the Silentnight brand. For any guarantee claims, you can reach out to either Sleepeezee or Mattress Online, and we'll reach out to Silentnight on your behalf.

Product type	Guarantee length	Terms and conditions booklet
Sleepeezee mattresses	5 or 10 years dependent on mattress model	Sleepeezee Product Guarantee and Care Instructions
Sleepeezee adjustable mattresses	5 years	Sleepeezee Product Guarantee and Care Instructions
Sleepeezee contract mattresses	5 years	Sleepeezee Product Guarantee and Care Instructions
Sleepeezee contract beds	7 years	Sleepeezee Product Guarantee and Care Instructions

For details on your Sleepeezee guarantee or to file a claim, please reach out to our Mattress Online team.

SleepSoul Warranties

Here’s the warranty information for SleepSoul:

Important note: To activate the warranty for your SleepSoul product, you must register it on the SleepSoul website to enjoy the full benefits of your warranty.

Product type	Warranty length	Terms and conditions booklet	Visit the manufacturer's website for more details
SleepSoul mattresses	10 years	SleepSoul Warranty Guide	Register Your SleepSoul Warranty SleepSoul Warranty Page

For details on your SleepSoul warranty or to file a claim, please reach out to our Mattress Online team.

T

TEMPUR Guarantees

Here’s the guarantee information for TEMPUR:

Product type	Guarantee length	Visit the manufacturer's website for more details
TEMPUR mattresses	10 years	TEMPUR Guarantee Page
TEMPUR mattress protectors	3 years	TEMPUR Guarantee Page
TEMPUR pillows	3 years	TEMPUR Guarantee Page

For details on your TEMPUR guarantee or to file a claim, please reach out to our Mattress Online team.

U

Uno Guarantees

Here’s the guarantee information for Uno:

Product type	Guarantee length
Uno mattresses	5 years
Uno pillows	2 years

For details on your Uno guarantee or to file a claim, please reach out to our Mattress Online team.

V

Vogue Guarantees

Here’s the guarantee information for Vogue:

Product type	Guarantee length	Visit the manufacturer's website for more details
Vogue mattresses	5 years	Vogue Guarantee & Warranty Page
Vogue beds	1 year	Vogue Guarantee & Warranty Page

For details on your Vogue guarantee or to file a claim, please reach out to our Mattress Online team.

W

Wentworth Mercer Guarantees

Here’s the guarantee information for Wentworth Mercer:

Please note: Wentworth Mercer is a Mattress Online brand. If you need to make a guarantee claim, just contact us at Mattress Online, and we'll handle everything for you.

Product type	Guarantee length
Wentworth Mercer mattresses	5 or 8 years dependent on mattress model

For details on your Wentworth Mercer guarantee or to file a claim, please reach out to our Mattress Online team.

If you have any questions about how these guarantees or warranties work, or if you’d like to make a claim, please contact our Customer Service team.